Essential Rewards FAQs – for Young Living Essential Oils

Now there’s an easy way for you to earn free products!

By joining the Essential Rewards program, you earn Rewards Points every time you order that you can apply to new products.

Earn up to 20% percent of your purchase!

General Questions

Q: What is the Essential Rewards program?

A: The Essential Rewards program is similar to an Autoship program, but with more benefits. When you sign up for the program, you have a monthly order that automatically gets shipped to you on the same date each month (you can select the date). The contents of the order can be changed to suit your needs for that month, as long as it is changed before the ship date.

Q: What’s the difference between the Essential Rewards program and the standard Autoship program?

A: Essential Rewards is a newer program with added benefits. While members of the standard Autoship program earned rewards points, only members of the Essential Rewards program access the discounted flat shipping rate, earn rewards points on each Essential Rewards order, receive additional compensation and bonus rewards, and access to product training and resources.

Q: What are the benefits of the Essential Rewards program?

A:There are many benefits to joining the Essential Rewards program. It’s a great way to make sure you never run out of your favorite Young Living items – this is a big help for busy or forgetful people! The Essential Rewards program saves on shipping and gives you generous rewards points to apply to getting new products (up to 20% of your order)! And for distributors, the Essential Rewards program insures you don’t miss your commission check if forgetting to order on time.

Q: How do I sign up for the Essential Rewards program?

A: You can sign up in one of two easy ways.

• Online by clicking here to go to the Young Living website – just follow the prompts..
• On the phone at 1-800-371-3515.

Q: Can I change the items in my Essential Rewards order and still receive all of the benefits of the program?

A: Yes. You can change the items anytime, up to midnight on your processing date (determined by you when you enroll).

Q: Can I make changes to my Essential Rewards order online?

A: Yes. You can make changes to your Essential Rewards order online anytime by logging into your Virtual Office and making the changes. However, to cancel your order, you’ll need to contact Customer Care.

Q: Do I need to submit the Essential Rewards agreement before my Essential Rewards order ships?

A: If you sign up for Essential Rewards by phone, you’ll have a 30-day grace period to submit the agreement. If you sign up through Virtual Office, the virtual agreement is completed as part of the online process before you begin the Essential Rewards set up. You can also mail or fax a completed form to Young Living.
 

Earning Points

Q: How many points do I earn for my Essential Rewards order?

A: The first six consecutive months, you receive points worth 10% of the PV of each Essential Rewards order. The second six consecutive months, you receive points worth 15% of the PV of each Essential Rewards order. At 13 months and beyond, you receive points worth 20% of the PV of each Essential Rewards order.

Redeeming Points

Q: If I cancel my Essential Rewards order, do I lose my points?

A: If you cancel your Essential Rewards order, you forfeit all your unused Essential Rewards points and your monthly participation in the program is reset to zero. You also forfeit any points earned on products that you later return.

Q: How soon can I redeem points that I earn?

A: You earn points the minute your order is shipped. You can redeem points anytime after you’ve participated in the program for two months.

Q: When redeeming my points, do I go by the dollar amounts or the PV amounts in the price list?

A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50 PV.

Q: Can I use my points for promotional products, such as the 10% off monthly offers?

A: You can buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase using Essential Rewards points at all. Contact Customer Care if you have questions about specific items.

Shipping

Q: How do I get the $6.98 flat shipping rate?

A: All Essential Rewards orders that weigh up to five pounds and are shipped ground within the US or Canada qualify for the flat shipping rate ($6.98 US/$9.75 CAN). Heavier orders are priced at an additional $0.63 US for each additional pound thereafter (in the Continental US and for FedEx Ground shipping only). Orders shipped to Alaska and Hawaii ship for a $12.50 flat fee for the first five pounds and $1.25 per pound thereafter (FedEx 2-day air only). For international shipping, please contact Young Living Customer Care.

Q: Can I select other shipping methods?

A: Yes. But the $6.98 flat shipping rate is available only on orders shipped using FedEx Ground (the $12.50 rate only on orders shipped FedEx 2—day air to Alaska or Hawaii).

Q: Can I use my Essential Rewards points to pay for my shipping costs?
A: No. Points can only be redeemed for products with full PV values.